typically, but today, I will. Gladly and with gusto. There was a tiny fender bender in our family last week, and per manufacturer's instructions, we knew B's infant carrier carseat would have to be replaced. I scoured the website of The First Years to determine the fate of Elliott's two hundo carseat. Nothing. I suspected this meant the worst.
Today I put my proactive panties on and called the company to find out the damage. I listened to the typical recorded message, pushed the right number to speak to a human and then waited for my turn while the reps were busy taking care of other callers. Katie came on the line and I described my issue. I expected her to quickly say that the seat had to be replaced, too bad, so sad. Or something along those lines. And I was right--the seat need to be replaced. Sigh. She then asked me to complete a report about the accident and I did--going on to give the site of the crash, who was present, my boy's birthdate, our address, etc. She then asked what color our seat was. Easy enough. Then Katie politely informed me that she would be sending out a new carseat and that we would ship ours back to the company. She even went so far as to ask what color I wanted. I sucked in my breath and asked the dreaded question. "How do I pay for this?"
Her response? "Oh no ma'am, we'll ship you a new seat FREE.OF.CHARGE." My immediate response? "You have a customer for life with our family."
Was she kidding?! I thought maybe, especially as she called me back to ask if tan would be okay, as she didn't have a blue one that matched our model in stock. Evidently not. I am so beyond impressed. This is customer service for the ages, and that kind of service will sway me anytime.
Moral of the story: If you need a new carseat, The First Years True Fit Premier is worth your money and your business. Even better? It's got the highest ratings of carseats on the market for both rear and forward facing and for ease of installation.
*I was not compensated or encouraged in anyway to write this post. I only speak what I know and in this case, I know good service.